In short
- Full refund if you cancel before work starts
- 7-day money-back on new hosting plans
- Domains, SSL and third-party licences are non-refundable
- Refunds reach bKash, Nagad, Rocket, card or bank in 7–10 working days
This Refund Policy explains when and how Vexanix Technologies refunds payments for its services. It applies to every order, invoice and subscription paid to Vexanix Technologies, whether by bKash, Nagad, Rocket, card or bank transfer.
Overview
We want every client to be confident when they pay us. Because most of our work is custom software and digital services, refunds depend on how much work has already been delivered. The rules below are applied the same way to every client.
All amounts are in Bangladeshi Taka (BDT, ৳) unless your invoice says otherwise.
Website, app & software projects
Projects are usually billed as an advance payment followed by milestone payments.
| Situation | Refund |
|---|---|
| You cancel before work has started (within 3 days of paying the advance) | 100% of the advance |
| You cancel after work has started | Advance minus the value of work already completed |
| A milestone you have approved or received | Not refundable |
| We are unable to deliver the agreed scope | Refund for every undelivered milestone |
The value of completed work is calculated from the time and deliverables recorded in the project plan, and we will share that breakdown with you before any deduction.
Hosting services
- New hosting plans come with a 7-day money-back guarantee. If you are not satisfied, ask for a refund within 7 days of the first payment.
- Renewals are not refundable once the new billing period has started, but you can cancel any time to stop the next renewal.
- Accounts suspended for breaking our Terms (for example spam, malware or illegal content) are not eligible for a refund.
Domains, SSL & third-party licences
Domain registrations and transfers, SSL certificates, paid plugins, themes, app-store fees and other third-party licences are bought on your behalf from other companies and cannot be refunded once purchased.
Subscriptions & Telegram bots
Monthly subscriptions (for example bot hosting, maintenance or support plans) can be cancelled at any time. Cancellation stops the next payment; the current month is not refunded partly.
Vexanix Pay
- Transaction and setup fees for completed payments are not refundable.
- Refunds that a merchant gives to their customer are made by the merchant from the merchant dashboard, following the merchant's own refund policy.
- If a payment was charged twice or by mistake because of a fault on our side, we will refund the duplicate amount in full.
How to request a refund
- Email info@vexanix.com within 14 days of the payment, with the subject "Refund request".
- Include your name, the invoice or transaction number, the payment method and the reason.
- We will reply within 3 working days to confirm whether the refund is approved and the amount.
Processing time & payment method
Approved refunds are sent back to the original payment method — bKash, Nagad, Rocket, card or bank account — within 7–10 working days. Fees charged by the payment provider for the original payment may be deducted where the provider does not return them to us. Card refunds can take longer to appear depending on your bank.
Cancelling a project
You can cancel a project at any time by writing to info@vexanix.com. We will stop work, send you everything completed up to that point, and calculate any refund using the table above.
Contact us
Questions about this policy? Email info@vexanix.com or call +8809638469516. Vexanix Technologies, Dhaka, Bangladesh — serving clients worldwide.
Still have a question?
Our team is happy to explain anything on this page.
